New devices and capabilities are released every day in the modern IT world. With DevOps tools readily available, you may question what role, if any, enterprise IT plays anymore. Shadow IT is widely used among business units in every enterprise these days. And as enterprise IT budgets grow each year, CIOs are expected to show an increase in operational efficiency and weigh in the direct impact that their personal performance has over their business as a whole. An IT team struggling to perform may reflect badly on the CIO…but how can one go from performing strict and lengthy traditional processes to becoming a cheetah in the fast lane to success?
In this article, we will share five key features that will help send your organization well on its way.
1 – Decentralize IT Consumption – According to a research study conducted by Avanade last year, 79% of C-level executives believe they can make technology decisions better and faster than IT staff. Modern CIOs need to embrace that claim while maintaining control, defining new processes and implementing new systems. This level of management should streamline, track and enforce policies pertaining to self-provisioned applications and resources.
CIOs need to decentralize IT consumption so that each business unit can be independent yet able to easily and even seamlessly report back to IT headquarters. As a result, chargeback and cost allocation methods will be maintained.
2 – Bi-Modal IT – Speed doesn’t mean compromising on the quality of software services. According to Gartner’s definition of Bi-Modal IT, CIOs need to have two parallel forces: one that maintains traditional stability driven by ITSM and ITIL and one that takes the next steps into DevOps adoption.
In addition, automating recurring operational tasks is key together with making developers responsible for the quality of their code. Implementing DevOps doesn’t mean throwing away your product and change management tools, but enhancing the integration between the two via modern delivery, deployment and collaboration solutions.
3 – Chief Innovation Officer – Modern CIOs are able to directly affect their organizations by introducing new initiatives and taking charge. Big Data reflects this effort well. By aggregating usage data and analyzing it together with third party data from social media networks and mobile devices, CIOs can enhance corporate service and delivery. This can consequently drive new business and retain existing customers.
Once a new technology proves to be useful, it’s up to the IT team to first sell it to internal customers. If it is accepted internally, they are more likely to gain corporate’s trust. Ultimately, each individual business unit has to adopt and own its new capabilities.
4 – Maintain Complete Transparency – Only CIO teams hold the responsibility of validating the quality of their cloud services, therefore ensuring end-user applications are protected and run on a well maintained, managed and cost optimized infrastructure. To achieve this, CIO teams require complete control, beginning with transparency: from modern operations monitoring all the way to cloud cost dashboards and reports. CIO teams need to act like service integrators, facilitating cloud service deployment as well as ongoing maintenance and optimization.
5 – Overcome the Enterprise Adoption Challenge – Certain enterprises have to comply with strict regulations that put them under many constraints when it comes to adopting new and innovative platforms such as the public cloud. Therefore, it is no surprise that many industries still turn to the waterfall approach where regulations are reinforced for matters of privacy, data security, transparency, and so on. Although making the switch over to agile methodologies can be challenging, if CIOs focus on making small changes, like incorporating agility into non-mission critical aspects of business, their organizations will be well on their way. All it takes is a successful proof of concept to get additional business units to jump on the bandwagon.
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